Coronavirus (COVID-19) Update for Accura Audiology

Updated May 31, 2020

The staff at Accura Audiology would like to thank our patients for being understanding and patient during this coronavirus crisis. We know our services are essential in the lives of our patients and we are doing everything we can to continue to provide these important services safely and efficiently. Like many, we have had to make many adjustments to our business due to the recent situation in our community, and would like to keep you updated on these changes.

Heightened safety precautions/cleaning. Our staff is taking special precautions to keep our patients and staff safe. These efforts may appear excessive to some, but we take our responsibilities seriously as we work with many demographics, including the elderly and immunocompromised individuals. We are leaving sufficient time between appointments to adequately clean and disinfect our exam rooms, equipment, door knobs, etc. We ask for your patience if our efforts cause longer waiting times.

Avoiding the waiting room. We are asking patients to check in with us from your cell phone from your car once you’ve arrived. Our receptionist will take your cell phone number and will call you once we are ready to bring you back for your appointment. If you do not have a cell phone, please come into the building and check in with our receptionist. We will take down car information and ask that you wait in your car. We will come out to get you when we are ready to take you back. If you need other accommodations, please let us know and we will do what we can.

Curbside Appointments. For those who are not comfortable entering the building, we offer service from the parking lot. Routine hearing aid checking and cleaning, as well as supply pick-ups can all be performed without you entering the building. We encourage you to take advantage of this when appropriate.

Routine Temperature check. Upon entering our building, we are performing a routine temperature check on everyone, including staff. Our thermometers are contact-less and take less than 1 second to administer.

We are limiting appointments. We are unfortunately reducing the number of appointments by asking those who have non-urgent needs or routine hearing/hearing aid check-ups, to reschedule their appointments to a safer time. As mentioned earlier, we know how essential all our services are and encourage you to please contact us if you have an urgent need or question/concern.

Performing remote support. Fortunately, we have the ability to perform many of our routine appointments remotely through TeleHealth communication. If you have Phonak Marvel hearing aids and you wish to have a remote appointment, please visit our website at and click the “remote support” button on the homepage for more information. This feature allows us to directly connect to your devices through a smartphone or tablet and make adjustments. If you do not have Phonak Marvel hearing aids and wish to engage in remote support, we can schedule a video chat to discuss whatever needs to be addressed. Please contact us for more information.

Not accepting Walk-ins. If you have a need, such as picking up supplies or a hearing aid you wish to have serviced or cleaned, please call ahead and tell us you need to be seen. We will then be prepared for your arrival at a time that is convenient for you and safe for our office. When you arrive, follow the guidelines outlined in #4 and we will take your hearing aid(s) and return them to you in your vehicle when we are finished.

We continue to ask patients to avoid coming to our office if they show any symptoms related to the coronavirus or have been in contact with anyone in quarantine. It is important to contact your physician by phone if you are concerned about your health. We also ask you to reschedule your appointment, or schedule remote support, if you’ve been outside the country recently or to an affected area of the United States.

Let’s try to help each other so we can safely get through this!


Accura Audiology